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HomePro will do its best to help you find a vetted trade professional who will offer IBG's on all relevant jobs, but the decision to employ a recommended professional is yours alone. In the unlikely event that a contractor goes out of business after the project is completed, the IBG will guarantee that all remedial work will be carried out. See the IBG Page for details.

If you are not completely happy with the project outcome, HomePro runs a highly effective conciliation service. The conciliation department can act as an intermediary between you the homeowner and the trade professional. Complaints are rare and the majority reach an amicable conclusion.

Conciliation will only end when an agreement cannot be reached by both parties, at which point either party needs to implement legal proceedings. This process can be very upsetting and can be rather disconcerting to the uninitiated. To this end we have developed a Building Works Contract outlining the details of the job at hand.

When completed correctly and signed by both parties, the homeowner will have a comprehensive document against which the outcome can be measured. Signing the contract means that both parties agree to be legally bound by the independent adjudicator but still allows either party to appeal the decision. The contract provides guidelines and further contact details for taking the process further.

View the Building Works Contract in PDF format.






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