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DOUBLE GLAZING INSURANCE BACKED GUARANTEES

Get More Sales. Cut Your Costs. Grow Your Profits.

Regardless of your competent person scheme, FENSA, CERTASS or Assure, we can save you time by auto-issuing your Insurance Backed Guarantees from the building regulation compliance certificates (BRCCs) you issue. On top of that we don’t charge a non-usage fee, which means you only pay for what you issue.

FENSA Approved
CERTASS Approved
Assure Approved
FCA Regulated - No. 304449
No Non-Usage Fee
HomePro double glazing IBG installer guide - next steps arrow

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    £6.7 billion +
    UK installations insured

    1.78 million +
    IBGs issued

    NO
    non-usage fee

    up to 34%
    boost in sales with reviews

    WHY DOUBLE GLAZING INSTALLERS CHOOSE HOMEPRO

    IBGs are just the beginning

    Auto-issued IBGs from FENSA, CERTASS & Assure

    Save time by having your  Insurance Backed Guarantees auto-issued from the BRCCs you register with your competent person scheme. And to keep you in the driving seat, you’ll receive weekly emails with the details, and complete control via your own member portal.

    Reviews that build your reputation – automatically

    Generate reviews automatically while registering your Insurance Backed Guarantees. How? Reviews form a part of the HomePro Insurance Backed Guarantee process. Building your reputation and helping you win more work – simply by registering your IBGs.

    No non-usage fee

    Only pay for the Insurance Backed Guarantees you actually process. No need to worry if you’re having a quiet month as there is no non-usage fee.

    Dedicated Account Manager

    Every member gets a named Account Manager with a direct number and email. Help with IBGs, your membership, and growing your business — not a call centre, a real person.

    HOW IT WORKS

    Up and running in three simple steps

    Step 1 - Double glazing insurance registration

    Tell us about your business

    Complete the short form and we’ll call you to talk through how HomePro can help you get more sales, cut your costs and grow your profits

    Step 2 - Double glazing insurance vetting

    Quick vetting

    We carry out financial and legal checks. It’s what makes your HomePro membership mean something — and why homeowners trust HomePro installers.

    Step 3 - Double glazing insurance activated

    You're live

    Your membership is activated, your account manager calls, and  you’re ready to issue IBGs, and collect reviews automatically.

    96% OF OUR MEMBERS STAY WITH US YEAR AFTER YEAR — see what our members say

    Here's what our members have to say:

    “As a local supplier of windows, doors and conservatories, our customers can feel safe that all our work is covered by HomePro’s Insurance Backed Guarantees and potential customers can feel confident in our work by reading the thousands of testimonials we have to our name on the HomePro website.”
    Custom Glaze Logo
    Mark FletcherCustom Glaze
    We recommend HomePro without hesitation, the auto process of our IBG’s being registered directly with HomePro through our FENSA registration is a simple one step process. Being members of HomePro gives our customers the confidence their 10 year guarantee will always be secure and demonstrates AC Glazing are a responsible & professional company looking after our clients.
    AC Glazing Logo
    GraemeA C Glazing
    “We at Leamore Windows based in Walsall have been members with Homepro since 2004. It gives our customers added peace of mind in being able to know that they are covered in any event. Our customers can check on our quality of work from other customers that have used us in the past on the Homepro website. There is a good amount of support from the Homepro team.”
    Leamore Windows Logo
    LeanneLeamore Windows
    "Based in East Yorkshire we have been members with HomePro since 2010. We enjoy the benefits that our membership brings through HomePro/ FairTrades & TrustMark accreditation. Our customers also receive peace of mind through the Insurance Backed Guarantees and our Account Manager Paul is always there to provide ongoing support by keeping us to date with benefits and helping with any queries that may arise.”
    BWC Logo
    JessBeverley Window Centre
    “Pro Glaze have been members of Fairtrades/HomePro since 1999, we were also registered on the government backed Trustmark scheme in May 2014. During that time Pro Glaze and its customers have had the peace of mind that they are dealing with a reputable company who will look after their clients interests at all times. Since the introduction of Insurance backed Guarantees our clients also have the knowledge that should anything ever happen to Pro Glaze Ltd then their guarantees are safe and secure with HomePro. We will continue to use HomePro and are happy to recommend them to others.”
    Pro-glaze Logo
    Dave DineleyPro Glaze
    “We at Squaredeal UPVC Renewables Ltd, based in Rustington but also covering the Swindon & Chessington areas, have been members with HomePro since 2004. On top of our own 10 year guarantee for workmanship we also provide a 10 year Insurance Backed Guarantee through HomePro, which gives our customers that added peace of mind. The staff at HomePro continue to provide ongoing support and keep us up to date with our membership benefits such at Trade Point and our online Directory where members of the public can view our excellent customer testimonials.”
    Squaredeal logo
    SteveSquaredeal
    “Starlight Windows Limited have dealt with FairTrades/Homepro IBG for many years. We have always found them to be a very efficient and cost effective company to deal with, and when we could submit all our customers details directly online it was even easier. Our account manager Paul Adams is excellent at his job and assists with any problems we may have with ease and professionalism and we would not hesitate to recommend FairTrades/Homepro.”
    Starlight Windows Logo
    AnnetteStarlight Windows
    “We at Newglaze Windows Ltd based in Dorset have been members with HomePro/IPWFI since 2011 – we enjoy the benefits that our membership brings including the IBG’s for our customers, online promotion with the Web Page & our Account Manager is very helpful & always helps with any queries we have. We would definitely recommend them to others.”
    Newglaze Windows Logo
    SamNewglaze Windows
    “We at Alan Joy Windows Ltd, based in Trowbridge, Wiltshire, have been members with Homepro since 2004. They provide a first class customer service with someone always there to answer any query I may have. The HomePro site promotes our business in an excellent professional way, providing up to the minute testimonials from customers about work we have carried out. We at Alan Joy windows are most impressed with their efficiency and ‘always happy to help’ attitude.”
    Alan Joy Logo
    Rose Alan Joy Windows
    “We are based in the North East of England and have been members with HomePro since 2007. HomePro provide a great service in the fact that our customers receive peace of mind through their Insurance Backed Guarantees. Their staff provide excellent support and always keep us up to date with any new benefits of our membership.”
    B & R Glazing Co Logo
    ChristineB & R Glazing Co

    UNDERSTANDING YOUR OPTIONS

    What is a Double Glazing Insurance Backed Guarantee?

    A double glazing insurance backed guarantee (IBG) underwrites your companies written guarantee and safeguards your customers’ investment if your business ceases to trade as per the policy terms and conditions. Unlike a company guarantee, an IBG is underwritten by an FCA-regulated insurer — meaning your customer is protected even if the installer goes out of business.

    When a homeowner has windows, doors or a conservatory installed by a HomePro member, eligible work can be protected by an IBG certificate covering:

    • Defective workmanship — any installation faults during the guarantee period
    • Faulty materials — product failures for the full duration of the policy
    • Deposit protection — up to 25% of contract value (max £10,000)

    The level of cover provided will depend on the policy terms, conditions and limits.

    HomePro IBGs for double glazing can provide up to 10 years’ cover and are backed by our underwriters. Policyholders may also benefit from protection provided by the Financial Services Compensation Scheme (FSCS).

    WHY INSTALLERS CHOOSE HOMEPRO

    One of The UK's Leading Double Glazing IBG Providers — Est. 1999

    HomePro has been issuing Insurance Backed Guarantees for double glazing installers since 1999. As an FCA-authorised provider (FCA No. 304449) and member of the Association of British Insurers (ABI), HomePro is one of the longest-established IBG providers in UK domestic installation.

    What makes HomePro different for double glazing businesses?

    • FCA Authorised & Regulated — FCA reference 304449. Your IBGs are legally binding insurance products.
    • FENSA, CERTASS & Assure Compatible — HomePro is an approved IBG provider for all three double glazing competent person schemes.
    • No non-usage fee — You only pay for IBGs you actually issue. No standing charges.
    • Auto-issue technology — IBGs issued automatically from your building regulation certificates — saving admin on every job.
    • Automated customer reviews — Every IBG triggers a review request as part of the process, building your reputation automatically.
    • Named Account Manager — Dedicated support with a direct phone number, not a call centre.
    • Member benefits — Free TradePoint card (save up to £1,246/yr), fuel card (savings of up to 10p/litre), tool hire discounts. See all member benefits.

    HomePro covers over 1.78 million installations and has insured more than £6.7 billion of UK home improvements. 96% of members renew year on year.

    YOUR COVER OPTIONS

    Types of Double Glazing Insurance Backed Guarantee Cover

    HomePro offers four types of IBG cover for double glazing and fenestration businesses, each designed for different customer and contract needs.

    Warranty Cover

    The core product. Protects homeowners against defective workmanship and faulty materials. Begins on satisfactory installation completion, typically for 10 years.

    Deposit & Warranty Cover

    Everything in warranty cover, plus deposit protection up to 25% of contract value (max £10,000) as per policy terms and conditions. Cover begins from the moment the deposit is paid — a powerful sales tool at point of quote.

    Multi-site Cover

    For new build developments with multiple properties on one site. Issued to the housing association or developer, then transferred to individual homeowners on completion.

    Commercial Cover

    Bespoke arrangements for commercial double glazing installations, housing associations and institutional buildings. Contact HomePro to discuss requirements.

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      Double Glazing IBGs Available Across the Whole of the UK

      HomePro provides FCA-regulated Insurance Backed Guarantees for double glazing installers across every region of England, Scotland, Wales and Northern Ireland.

      Whether you install windows in London, Manchester, Birmingham, Leeds, Sheffield, Bristol, Liverpool, Glasgow, Edinburgh, Cardiff, Belfast, Newcastle, Nottingham, Leicester or anywhere else across the UK mainland — HomePro membership is open to you.

      We serve double glazing installers across: South East England • South West England • Greater London • East of England • East Midlands • West Midlands • Yorkshire & Humber • North West England • North East England • Scotland • Wales • Northern Ireland

      Please note: HomePro does not currently operate in the Republic of Ireland.

      COMMON QUESTIONS

      Double Glazing IBG Frequently Asked Questions

      What is a double glazing insurance backed guarantee?

      A double glazing insurance backed guarantee (IBG) is an insurance policy that protects homeowners if their window or door installer ceases to trade as per the policy terms and conditions. HomePro IBGs cover defective workmanship, faulty materials, and optionally the customer’s deposit.

      Is HomePro FCA regulated?

      Yes. HomePro Ltd is authorised and regulated by the Financial Conduct Authority (FCA reference number 304449). All HomePro IBGs are underwritten by our underwriters and policyholders are protected by the FSCS.

      Do I need to be registered with FENSA, CERTASS or Assure to get a HomePro IBG?

      No. You do not need a competent person scheme registration. However, if you are registered with FENSA, CERTASS or Assure, HomePro can auto-issue your IBGs directly from your BRCCs, saving significant admin time.

      How long does a double glazing IBG last?

      HomePro double glazing IBGs are typically issued for up to 10 years from the date of satisfactory installation completion, covering defective workmanship and faulty materials for the full policy period.

      How much does a double glazing IBG cost?

      HomePro IBG pricing is based on installation value, with no non-usage fee — you only pay for IBGs you actually issue. There is no monthly standing charge. Contact HomePro for a personalised quote.

      Do HomePro IBGs cover the whole of the UK?

      Yes. HomePro provides Insurance Backed Guarantees for double glazing installers across England, Scotland, Wales and Northern Ireland.

      What is the difference between a double glazing company guarantee and an IBG?

      A company guarantee is provided by you, the installing company — if your company ceases to trade as per the policy terms and conditions, the company guarantee falls away and the Insurance Backed Guarantee comes into effect.

      Does offering an IBG help win more double glazing sales?

      Yes. HomePro data shows customers are up to 67.45% more likely to accept a quote from an installer offering an Insurance Backed Guarantee. IBGs also demonstrate professionalism and financial stability to your prospective customers.

      How do I join HomePro as a double glazing installer?

      Complete the short registration form on this page. A HomePro team member will call you to explain the membership benefits and complete the application process. After your vetting is complete and you’re approved, your account manager will activate your membership, and you can begin issuing IBGs.

      What happens to my customer’s guarantee if my business ceases to trade?

      If you cease to trade as per the terms and conditions of the policy, the HomePro IBG takes the place of your company guarantee for the remaining period of cover — typically up to 10 years from the date of installation, depending on your company guarantee. The policy is an insurance contract underwritten by Red Sands Insurance Company (Europe) Ltd or Accelerant Insurance UK Ltd.

      Is my customer’s deposit protected before the installation is complete?

      This depends on the type of IBG you provide your customer — HomePro offers Deposit & Warranty Cover as one of four IBG types. Deposit cover protects up to 25% of the contract value paid as a deposit, capped at a maximum deposit of £10,000. It begins the moment a deposit is paid and ends either when the deposit policy term expires or when the work begins, whichever is sooner. Deposit policies are typically between 90 to 120 days depending on the underwriter — your Account Manager can confirm the exact terms on your policy wording.

      Is an insurance backed guarantee a requirement for FENSA, CERTASS or Assure registration?

      Yes. If you self-certify domestic double glazing work through a Competent Person Scheme such as FENSA, CERTASS or Assure, it is a legal requirement to include Financial Protection (an Insurance Backed Guarantee) in your quotes for a minimum of six years from completion. The requirement applies to domestic dwellings only and does not extend to commercial work. For local authority and housing association contracts, financial protection does not need to be provided, but it must be offered. HomePro IBGs satisfy this requirement and integrate directly with all three schemes.

      Can I switch my IBG provider to HomePro from Installsure, CPA or QANW?

      Yes — switching to HomePro is straightforward, and there is no break in cover for your customers. From your go-live date with HomePro as soon as you switch from your CPS, every new job you register is issued under a HomePro IBG. Any IBGs you have already issued under your previous provider remain in force under that provider’s policy for the full term, so existing customer cover is unaffected. Your Account Manager will guide you through onboarding, including auto-issue setup with FENSA, CERTASS or Assure if applicable.

      Is the IBG transferable if my customer sells their property?

      HomePro IBGs underwrite your company guarantee, which means that if your company guarantee is transferrable, so is the IBG.

      Can HomePro IBGs auto-issue through FENSA, CERTASS and Assure?

      Yes. If you are registered with FENSA, CERTASS or Assure, HomePro can auto-issue your IBGs directly from your Building Regulation Compliance Certificate (BRCC) submission. You only need to process the job once — when you notify your Competent Person Scheme — and HomePro handles the rest. This removes the manual policy admin step from every job and means your customer’s IBG is in place as soon as the work is registered with the scheme. And what’s more, you’re kept in the loop throughout the process via email, and have full control of your auto issues policies via your portal.

      Ready to make your Insurance Backed Guarantees work for you?

      Trusted by installers across the UK. Over 1,787,283 IBGs issued and growing.

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      Dedicated account manager from day one · No non-usage fee · FCA regulated Insurance Backed Guarantee Provider

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